Refund Policy

1. The SoDevX Commitment

At SoDevX, we engineer digital masterpieces. Due to the highly customized, labor-intensive, and premium nature of our architectural and design services, our refund policies are strictly defined to protect the integrity of our engineering process and resource allocation. By engaging in a commercial contract or purchasing a digital asset from SoDevX, you acknowledge and accept the irrevocable terms outlined below.

2. Custom Development & Engineering Services

For custom web, mobile, and SaaS development projects, engineering resources, cloud architecture, and project management bandwidth are allocated immediately upon execution of the Statement of Work (SOW). Therefore, the following refund protocols apply strictly to all custom client engagements:

• Initial Retainer & Deposit: The initial project deposit (typically representing 50% of the total estimated cost, or as defined in the MSA) is entirely non-refundable. This deposit immediately covers the intensive Discovery, System Architecture Design, UI/UX Wireframing, and initial resource mobilization phases.
• Cancellation During Active Development: If a project is cancelled by the client while in active development (post-design approval), all completed algorithmic work, codebase generation, and design assets up to that exact timestamp will be billed at our standard executive hourly rate ($250/hr). No refunds will be issued for capital already deployed.
• Delivery and Final Deployment: Once the final compiled code is deployed to your production environment, staging server, or handed over via a secure repository, the project is considered fully complete. Absolutely no refunds will be granted post-deployment under any circumstances.
• Scope Creep & Revisions: Requests that exceed the original architectural scope are billed independently. Dissatisfaction resulting from out-of-scope requests not being fulfilled within the original budget is not a valid basis for a refund.

3. Digital Products, UI Kits, and SaaS Subscriptions

For pre-built software architectures, premium UI kits, 3D particle assets, or subscription-based SaaS products (such as SoTask or Nexus Core), the nature of digital goods dictates a stringent no-refund policy.

• Digital Downloads: Due to the immediate, duplicable nature of downloadable digital assets (codebases, vector files, 3D models), all sales are explicitly final. We do not offer refunds, credits, or exchanges on digital downloads once the asset has been accessed, cloned, or downloaded.
• SaaS Subscriptions: You may cancel your subscription at any time via your billing dashboard. Cancellations will take effect strictly at the end of the current billing cycle. We do not provide prorated refunds for partial months, unused features, or account inactivity.
• License Upgrades: If you upgrade a standard license to a commercial/extended license, the difference is non-refundable if you later decide to downgrade.

4. Service Level Agreements (SLAs) & Uptime

For enterprise clients operating under a Managed Hosting or SLA contract, uptime and performance are guaranteed. Refunds are not issued for downtime; rather, compensation is provided exclusively in the form of service credits applied to future billing cycles, precisely calculated according to the downtime matrix defined in your specific Enterprise Agreement.

5. Chargebacks and Payment Disputes

SoDevX maintains a zero-tolerance policy for fraudulent chargebacks or payment disputes. Any unauthorized chargeback initiated through your credit card provider or financial institution will result in the immediate and permanent suspension of all associated digital assets, revocation of all software licenses, and deletion of cloud instances. We reserve the right to aggressively pursue legal action and collections for the disputed amount, plus all associated legal fees and administrative costs.

6. Force Majeure

SoDevX shall not be liable for any failure to deliver services or issue refunds when such delays or failures are caused by circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, catastrophic infrastructure failures, global pandemics, strikes, or widespread internet backbone outages.

7. Exceptional Circumstances & Executive Override

In the highly rare event of a critical, documented failure on our end—such as the total inability to deliver the core technical functionality explicitly outlined in the Statement of Work after a reasonable cure period—we may evaluate refund requests on a case-by-case basis. Such evaluations, and any resulting partial or full refunds, are at the sole, unchallenged discretion of the SoDevX executive team.